Privacy Policy

Please read our privacy policy carefully.

Last updated: 26 August 2026

Aesthetic Solutions Medical Clinic (“Aesthetic Solutions”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This privacy notice explains what personal information we collect, why we collect it, how we use it, who we may share it with, how long we keep it and the rights you have in relation to your information.

For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Data (Use and Access) Act 2025, Aesthetic Solutions Medical Clinic is the data controller for the personal information described in this notice.

Our contact details

Aesthetic Solutions Medical Clinic
Breezecott Clinic
196a Bodmin Road
Truro
Cornwall
TR1 1RB

Telephone: 01872 272520
Email: info@aestheticsolutions.co.uk

Personal information we collect

Depending on how you interact with us, we may collect and process information including:

  • your name, address, email address and telephone number;

  • information you provide when making an enquiry, booking a consultation or contacting us;

  • appointment and treatment information;

  • information relevant to your health, medical history, treatment suitability or care;

  • information you provide when subscribing to emails, downloading information or requesting marketing communications;

  • payment and transaction information where applicable;

  • correspondence between you and Aesthetic Solutions;

  • technical information about your use of our website, such as your IP address, browser, device, operating system and how you interact with the website; and

  • cookie, analytics and similar technology information where applicable.

We may also receive information about you from third parties where this is appropriate and lawful, for example healthcare professionals, payment providers, booking providers, website service providers or where you have authorised another person to contact us on your behalf.

Health and special category information

Information about your health is classed as special category personal data and receives additional protection under data protection law.

Where we process health or other special category information, we will only do so where both a lawful basis under the UK GDPR and an appropriate special category condition apply.

Depending on the circumstances, this may include processing necessary for the provision of healthcare or treatment by an appropriate health professional, compliance with our legal or regulatory obligations, or your explicit consent where appropriate.

We will only collect health information that is relevant and necessary for the purpose for which it is required.

How we use your personal information

We may use your information to:

  • respond to enquiries and requests for information;

  • arrange consultations, appointments and treatments;

  • assess treatment suitability and provide appropriate care;

  • communicate with you about your appointments or treatment;

  • maintain appropriate patient and business records;

  • process payments and administer our relationship with you;

  • provide information or resources you have requested;

  • send marketing communications where we are permitted to do so;

  • operate, maintain, secure and improve our website;

  • understand how visitors use our website;

  • prevent fraud, misuse and security incidents;

  • comply with legal, professional and regulatory requirements;

  • establish, exercise or defend legal claims; and

  • manage and improve our services.

Our lawful bases for using your information

Data protection law requires us to have a lawful reason for using personal information.

Depending on the circumstances, we may rely on:

Contract

Where processing is necessary to provide a service you have requested or to take steps at your request before entering into a contract with you.

Legal obligation

Where we need to process information to comply with a legal, regulatory or professional obligation.

Legitimate interests

Where processing is necessary for our legitimate business interests or those of another person, provided those interests do not override your rights and interests.

This may include operating and securing our business and website, responding to enquiries, maintaining appropriate records and improving our services.

Consent

Where you have given us a clear choice and agreed to a particular use of your information.

Where we rely on consent, you can withdraw it at any time.

Marketing

We may send you information about our treatments, services, news or offers where you have consented to receive marketing or where we are otherwise permitted to do so under applicable direct marketing law.

Where we rely on the existing-customer or prospective-customer exemption sometimes known as the soft opt-in, we will only use it where the legal requirements are met and the marketing relates to our own similar services.

You can unsubscribe from marketing communications at any time by using the unsubscribe option in an email or by contacting us at info@aestheticsolutions.co.uk.

Choosing not to receive marketing will not affect service or appointment communications that we need to send to you.

Website enquiries and downloads

If you submit an enquiry, request a consultation or download information through our website, we will use the details you provide to deal with that request.

Submitting an enquiry or requesting a download does not, by itself, mean that you have agreed to receive unrelated marketing communications.

Where marketing consent is required, we will request it separately and clearly.

Cookies and website analytics

Our website uses cookies and similar technologies.

Some technologies are necessary for the website to function and may be used without consent.

In certain circumstances, limited technologies used solely for statistical purposes or to improve website functionality may also be used without prior consent where the requirements of applicable law are met and users are provided with an appropriate means of objecting.

Other technologies, particularly those used for advertising, profiling or tracking visitors across websites or services, will only be used where the required consent has been obtained.

More information is available in our Cookie Policy.

Who we share personal information with

Where necessary, we may share information with trusted organisations that help us operate our clinic and business, including:

  • healthcare professionals and treatment providers;

  • appointment and booking service providers;

  • website hosting and IT providers;

  • email and communications providers;

  • customer relationship management and administrative systems;

  • payment processors;

  • website analytics providers;

  • professional advisers such as accountants, solicitors and insurers;

  • regulators, professional bodies or public authorities where required; and

  • other organisations where disclosure is required or permitted by law.

Where a third party processes personal information on our behalf, we require them to process it appropriately, securely and only in accordance with our instructions and applicable data protection law.

We do not sell your personal information.

International transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that an appropriate safeguard or other lawful transfer mechanism is in place where required by data protection law.

This may include transfers to countries recognised as providing an adequate level of protection or the use of approved contractual safeguards.

How long we keep your information

We only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected.

The period will depend on the type of information and our relationship with you.

In deciding how long to retain information, we take account of:

  • the purpose for which it was collected;

  • relevant healthcare and professional record-keeping requirements;

  • legal, regulatory, tax and accounting requirements;

  • limitation periods for legal claims;

  • whether you remain a patient or customer; and

  • whether you have asked us to stop using information for a particular purpose.

Where information is no longer required, it will be securely deleted, anonymised or otherwise disposed of appropriately.

Keeping your information secure

We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

Access to personal information is limited to those who have an appropriate reason to access it.

No system or method of transmission over the internet can be guaranteed to be completely secure, but we take reasonable and appropriate steps to safeguard the information entrusted to us.

Your data protection rights

Depending on the circumstances, you may have the right to:

  • access the personal information we hold about you;

  • correct inaccurate or incomplete personal information;

  • ask us to erase your personal information in certain circumstances;

  • ask us to restrict the way we use your information;

  • object to certain uses of your information, including direct marketing;

  • receive certain information in a portable format or ask us to transfer it to another organisation;

  • withdraw consent where we rely on consent; and

  • raise concerns about certain types of automated decision-making.

These rights do not apply in every circumstance and there may be lawful reasons why we cannot comply with a particular request.

To exercise your rights, please contact us at info@aestheticsolutions.co.uk.

Data protection complaints

If you have a concern about how we have collected, used, stored or shared your personal information, you have the right to make a data protection complaint to us.

You can make a complaint by:

Email: info@aestheticsolutions.co.uk

Post:
Aesthetic Solutions Medical Clinic
Breezecott Clinic
196a Bodmin Road
Truro
Cornwall
TR1 1RB

Please provide enough information for us to understand your concern and investigate it appropriately.

We will acknowledge a data protection complaint within 30 days of receiving it.

We will take appropriate steps to investigate the complaint without undue delay, keep you informed of the progress where appropriate and explain the outcome of our investigation.

If you are dissatisfied with our response, you also have the right to complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Further information about making a complaint is available from the ICO.

Third-party websites

Our website may contain links to websites operated by other organisations.

Those organisations are responsible for their own privacy practices. We recommend reviewing their privacy information before providing personal information to them.

Changes to this privacy notice

We may update this privacy notice from time to time to reflect changes to our services, technology, practices or legal obligations.

The latest version will be published on this page and the “last updated” date will be amended accordingly.

Contact us

If you have any questions about this privacy notice or how we use your personal information, please contact:

Aesthetic Solutions Medical Clinic
Breezecott Clinic
196a Bodmin Road
Truro
Cornwall
TR1 1RB

Telephone: 01872 272520
Email: info@aestheticsolutions.co.uk